Refund policy
Returns and right of withdrawal
Statutory right of withdrawal: 14 days. As a consumer you have a 14-day right of withdrawal under the Norwegian Right of Withdrawal Act (angrerettloven), counted from the day you receive the goods. You do not need to give a reason. During this period you may have opened and tried the band to establish what it is and whether it works. We may only deduct for any reduction in value beyond that. To use it, contact support@callkin.co, or fill in the standardised withdrawal form below. The form is also included with your order confirmation.
Extended return window: 30 days. Beyond the statutory period we offer returns for up to 30 days from delivery. This is a voluntary policy of ours, not a statutory right. For returns after the 14-day statutory period has expired, the band must be in its original, unused condition.
In both cases you bear the direct cost of returning the goods. Contact support@callkin.co with your order number for a return authorisation. Once we receive the returned item, we will issue a refund to your original payment method within 5–10 business days.
The form below is the statutory withdrawal form. You may use it, but you are equally free to send us an ordinary email instead.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To:
CallKin (Martin Gigstad)
John Strandruds vei 1, 1366 Lysaker, Norge
Company registration number 938 201 935
support@callkin.co
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods / for the provision of the following service:
________________________________________
________________________________________
Ordered on ____________ / received on ____________
Name of consumer(s):
________________________________________
Address of consumer(s):
________________________________________
Date: ____________
Signature of consumer(s) (only if this form is notified on paper)
________________________________________
As a Norwegian consumer, you have a statutory right to complain about defects (reklamasjonsrett) under the Norwegian Sale of Goods Act (forbrukerkjøpsloven) for 2 years from delivery, extended to 5 years for defects related to parts meant to last significantly longer — which includes this product's electronic NFC component. This right exists regardless of this policy and can't be limited by it. If your band's NFC chip stops working or the strap fails under normal use, contact support@callkin.co with your order number and a description of the issue, and we'll send a replacement or refund at no cost, consistent with your statutory rights. This doesn't cover damage from misuse, unauthorized modification, or normal wear and tear beyond the band's rated durability.
Email support@callkin.co with your order number. We respond to all support requests within 1–2 business days.